1. What information can we attain from you?
When you register as a customer on our website, that information was collected by us. Another circumstance when your information is collected is at times when you choose to fill in our surveys for the customers, submit us your feedback, contact us via the provided form on the website and fill in the form to subscribe to the latest news and updates from us. Regarding the information on website usage, it is attained through using cookies.
Moreover, when you place an order for any product and service on our website, the information is also stored. Those pieces of information are collected legally to form a contract, to establish legal documents related to your purchase on our website, to issue invoices and credit memos, etc; therefore you can rest assured knowing that your information is safe in our hand and won’t be used for any illegal reason. In particular, the information we collect from you includes first name and last name, e-mail address, details of your bill, details about your company such as company name and tax number.
2. In which way is the information we collected from you being used?
Generally, the information we collect from you is used to manage and process your order, to manage your customer accounts or to send you emails about the information that we think might interest you such as order status, payment status, instructions on delivery or details of the products or services. We only send emails to you when you agree with it, so you don’t have to be afraid the emails will be a bother to you.
Information is also utilized to personalize your experience on our website. The purpose is to improve your overall experience and brings to you the best you can get from us. Your information will not be shared or sold to any third-party company or group outside our company for any reason and under any commercial purpose.
In the process of managing your order, we might use the information from fraud protection agencies to protect you.
3. How long does the information stay with us?
As long as your continued usage of our extensions and services still occurs, the personal information including name and email address that we collected from you still stays with us. The only purpose of this information storage is to ensure your capability to download free updates and contact us if you need support from our specialists.
The billing details of your company are stored in the total duration of 10 years due to what is required by the tax law. This information can be used for legal documents or in the audition. SSL is used during the checkout process to maintain the security of your billing information.
If due to any circumstances or reason that you want to remove, update or make a change to your personal information, don’t hesitate to contact us.
4. Marketing-related policy
We could send you the information regarding the products or services from our website that we think you may feel interested in. This action will only happen under your consent. However, if you have already agreed to receive marketing messages from us and you don’t want to anymore, you can totally veto this decision later without any difficulty. You always have the right to stop us from approaching you with a marketing message or to make use of your information for any commercial or illegal purposes.
5. Your access to information and modification of information
You have the right to request a copy of your personal information we collected about you. If you ever need one, feel free to contact us at [email protected]. We will send you a copy and this comes in free charge.
As we want to make sure that all the information we have about you is correct and up-to-date, please don’t hesitate to correct, make a modification or remove if the information is incorrect or inappropriate.
You can choose not to accept cookies and remove cookies from your browser. In this case, some of our features on the website may not function well.
7. Different websites
8. Policy change
The policies of our website are under constant review and check. Should there be any update on the policy of the website, you can access it on the website or through notification if the update is important.
9. How you can contact us